Discount codes do not apply to shipping charges and gift cards. Only one discount code can be applied to per order.
The NPR Shop ships to the United States and select U.S. Territories. Shipping rates are based on the total price of the merchandise in your order, excluding any applicable sales tax.
Orders shipped to PO Boxes, APO/FPO addresses, and U.S. territories can only be shipped via Standard Shipping. All other orders can be shipped via Standard or Express Shipping.
Standard Shipping arrives in 7-10 business days (depending on your location) for addresses in the United States. Orders shipping elsewhere may experience longer shipping times.
Express Shipping arrives in approximately 2-3 business days.
Order confirmation and signature is required for all orders over $250.
Standard shipping rates (7-10 business days)
|Order Amount||Shipping Rate|
|$0.00 - $30.00||$5.95|
|$30.01 - $50.00||$6.95|
|$50.01 - $70.00||$8.95|
|$70.01 - $100.00||$10.95|
|$100.01 - $125.00||$13.95|
|$125.01 - $200.00||$16.95|
|$200.01 - $300.00||$19.95|
Express shipping rates (2-3 business days)
|Order Amount||Shipping Rate|
|$0.00 - $30.00||$16.50|
|$30.01 - $50.00||$18.50|
|$50.01 - $70.00||$20.50|
|$70.01 - $100.00||$22.50|
|$100.01 - $125.00||$24.50|
|$125.01 - $200.00||$26.50|
|$200.01 - $300.00||$29.50|
To Send NPR Shop Merchandise to an APO or FPO Address:
Enter either "APO" or "FPO" in the City field and select the appropriate Armed Forces Region from the drop down menu in the State field.
To ship to:
Pvt. Jane Smith
CMR 345, Box 12334
APO AE 09250
Enter "CMR 345, Box 12334" in the Address field, "APO" in the City field, select "Armed Forces Europe" in the State field, and enter "09250" in Zip/Postal Code field.
To Send NPR Shop Merchandise to a U.S. Territory:
When completing the shipping address, select the U.S. territory name in the
State/Province field, and select "United States" in the Country/Region field.
The NPR Shop ships to the following U.S. territories: American Samoa, Guam, Northern Mariana
The NPR Shop is required to collect applicable sales tax for orders shipped to Alabama, California, Connecticut, District of Columbia,Florida, Georgia, Illinois, Louisiana, Maine, Massachusetts, New Jersey, New York, Ohio and Texas.
The NPR Shop accepts MasterCard, Visa, American Express and Discover.
For security reasons, the billing information provided for your order must match the billing address information on file with your credit card provider. As an added security measure, we also require the security code from your credit card.
Where do I find the security code on my credit card?
The last three digits on the back of your code are the credit card verification number.
NPR Shop gift cards make outstanding gifts for friends, family and super-fans who seem to have everything and can be redeemed online for anything in the NPR Shop.
The fine print:
* Gift cards are fully transferable, but not replaceable and are not redeemable for cash.
* Gift cards expire one year from the date of issue except where prohibited by law.
* Gift cards are not subject to shipping and handling or sales tax when purchased.
However, merchandise purchased using a gift cards is subject to shipping and handling and applicable sales tax.
The NPR Shop will accept merchandise for return or exchange within 90 days of purchase.
Complete the information on the back of your invoice, and mail the item and the packing slip to the address indicated. If you do not have the packing slip you can download another one to print(pdf); or please indicate the following information on a separate piece of paper and include that with your shipment:
1. Daytime phone number with area code
2. Action requested: Exchange or Credit/Refund
3. List item(s): Item #, Size, Quantity, and Description
4. Please let us know why you are returning the merchandise. This will help us improve our service and selection. Was it the...
- Wrong size?
- Wrong color?
- Wrong item?
- Arrived too late?
- Duplicate shipment?
- Damaged or defective? (comment)
- Not as pictured? (comment)
- Quality not as expected? (comment)
- Other (comment)
Ship the package to the following address:
Attn: Returns Department
105 S. Commerce Drive
Aston, PA 19014
Please note that we will refund shipping costs only if the return is a result of our error or a defective item. If you need to contact us, please email us at firstname.lastname@example.org or call us at (888) 677-3472. Our Customer Care Center is open 24 hours per day, seven days per week.
The NPR Shop uses 128-bit encryption and Secure Sockets Layer (SSL) security features to prevent your personal information from being read as it passes over the Internet. SSL scrambles your personal information so that only your web browser and our Web site's server can decipher it.
If you set up a personal account with the NPR Shop, your online password adds another layer of security to your personal information; in addition, the NPR Shop does not store credit card information.
These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. Under the Fair Credit Billing Act, your responsibility for fraudulent charges is limited to $50.00.
You may receive messages from your Web browser indicating that you are moving between secure and insecure pages while placing your order. This is normal. Refer to your Web browser's help files for more information about security levels contact us
Still need help? The NPR Shop Customer Care Center is open 24 hours a day, seven days a week. Email us at email@example.com or call us at (888) 677-3472. This number and email address are for customer service for the NPR Online Shop only. To contact NPR regarding programming, donations, or any issues not related to the NPR Shop, please click here.
The NPR Commons, our brick-and-mortar store, is located in the main lobby of NPR headquarters in Washington, D.C. and is open weekdays from 10 a.m. to 2 p.m. To contact the NPR Commons call (202) 513-2030.