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My Account

 

NPR Shop customers can chose to create a personal account.  A personal account safely stores your billing and shipping information, including your e-mail address, information on your previous orders, and any personal preferences you indicate to us - everything except your credit card number.

Keeping this information in your account makes the checkout process easier for you and allows us to customize the information we provide to you to best serve your individual needs. You can create your personal account during the checkout process or by clicking on "My Account" at the top of every page. At any time you can sign in to your account and update your personal information, change your password, view and track all previous orders, and change your personal preferences.

Ordering

You can easily put items in your shopping cart by clicking the ‘Add to Cart’ button.  If an item has different attributes like format, color, or size, use the drop down list to select the attributes you want before clicking ‘Add to Cart’.

If you accidentally add an item to your cart with the wrong format, size, or color simply remove the item by clicking the X button under ‘Remove’ and add it back with the correct attributes selected. You may also choose to add gift wrap to any item for $5.00 by checking the appropriate box under the product name within your shopping cart.

If you do not want to place your order online, you can call us at (888) 677-3472 to place your order by phone. Our Customer Care Center is open 24 hours per day, seven days per week.

Once your cart contains the items you want to purchase and the quantities, sizes and formats are correct, click ‘Proceed to Checkout’.

At the beginning of the checkout process, you will be given the option of either creating an account, signing in if you already have an account, or checking out as a guest without an account.

Shipping

Holiday shipping cut off dates to recieve you order by 12/24/2014:

Shipping method Order by
Standard Midnight 12/18/2014
Express (2 day) Midnight 12/21/2014

The NPR Shop ships to the United States and select U.S. Territories.

A signature is required for all orders over $250.

Orders shipped to PO Boxes, APO/FPO addresses, and U.S. territories can only be shipped via Standard Shipping.

All other orders can be shipped via Standard or Express Shipping.

Standard Shipping will arrive by UPS Ground or USPS Priority Mail (depending on your location) in 7-10 business days for addresses in the United States. Orders shipping elsewhere may experience longer shipping times.

Express Shipping will arrive in approximately 2-3 business days.

 

Shipping rates are based on the total price of the merchandise in your order, including gift wrap but excluding tax.

Standard Shipping (7-10 business days):

Order AmountShipping Rate**
$0.00 - $30.00 $5.95
$30.01 - $50.00 $6.95
$50.01 - $70.00 $8.95
$70.01 - $100.00 $10.95
$100.01 - $125.00 $13.95
$125.01 - $200.00 $16.95
$200.01 - $300.00 $19.95
$300.01 + $23.95

Express Shipping (2-3 business days):

Order AmountShipping Rate
$0.00 - $30.00 $16.50
$30.01 - $50.00 $18.50
$50.01 - $70.00 $20.50
$70.01 - $100.00 $22.50
$100.01 - $125.00 $24.50
$125.01 - $200.00 $26.50
$200.01 - $300.00 $29.50
$300.01 + $32.50

 

To Send NPR Shop Merchandise to an APO or FPO Address:

When completing the shipping address, please enter either "APO" or "FPO" in the City field and select the appropriate Armed Forces Region from the drop down menu in the State/Province field.

For Example:

Pvt. Jane Smith

CMR 345, Box 12334

APO AE 09250

Please enter "CMR 345, Box 12334" in Street Address field, "APO" in City field, select "AE" in State/Province field, and enter "09250" in Zip/Postal Code field.

 

To Send NPR Shop Merchandise to a U.S. Territory:

When completing the shipping address, select the U.S. territory name in the State/Province field, and select "United States" in the Country/Region field.

The NPR Shop ships to the following U.S. territories: American Samoa, Guam, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Sales Tax

The NPR Shop is required to collect applicable sales tax for orders shipped to the following states:

Alabama, California, Connecticut, District of Columbia, Georgia, Illinois, Louisiana, Maine, New Jersey, New York, and Ohio.

Your sales tax will be indicated on your shipping confirmation email.

 

Payment Options

The NPR Shop accepts Mastercard or Visa for all orders.

For security reasons, the billing information provided for your order must match the billing address information on file with your credit card provider. As an added security measure, we also require the security code from your credit card.

Where do I find the security code on my credit card? The last three digits on the back of your code are the credit card verification number. Please see the image below for reference.

CVV Image

Security Policy

The NPR Shop uses 128-bit encryption and Secure Sockets Layer (SSL) security features to prevent your personal information from being read as it passes over the Internet. SSL scrambles your personal information so that only your web browser and our Web site's server can decipher it.

If you set up a personal account with the NPR Shop, your online password adds another layer of security to your personal information; in addition, the NPR Shop does not store credit card information.

These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures. Under the Fair Credit Billing Act, your responsibility for fraudulent charges is limited to $50.00.

You may receive messages from your Web browser indicating that you are moving between secure and insecure pages while placing your order. This is normal. Refer to your Web browser's help files for more information about security levels.

Returns

To return an item:

Complete the information on the back of your invoice, and mail the item and the packing slip to the address indicated. If you do not have the packing slip you can download another one to print(pdf); or please indicate the following information on a separate piece of paper and include that with your shipment:

  1. Daytime phone number with area code
  2. Action requested: Exchange or Credit/Refund
  3. List item(s): Item #, Size, Quantity, and Description
  4. Please let us know why you are returning the merchandise. This will help us improve our service and selection. Was it the...
    • Wrong size?
    • Wrong color?
    • Wrong item?
    • Arrived too late?
    • Duplicate shipment?
    • Damaged or defective? (comment)
    • Not as pictured? (comment)
    • Quality not as expected? (comment)
    • Other (comment)

Ship the package to the following address:

NPR SHOP
Attn: Returns Department
105 S. Commerce Drive
Aston, PA 19014

Please note that we can refund shipping costs only if the return is a result of our error or a defective item. If you need to contact us, please email us at shopkeeper@npr.org or call us at (888) 677-3472 to place your order by phone. Our Customer Care Center is open 24 hours per day, seven days per week.
Gift Wrap

In your shopping cart you may indicate that you would like an item gift wrapped. There is a $5.00 charge for this service. Please note that we cannot ship to multiple addresses in one order, so you'll need to place separate orders for gifts to different addresses. If you do not want prices to appear on your invoice, select this option in the shopping cart. During checkout you can also add a personal gift message that will appear on the invoice.

If you do choose to gift wrap an item most items will arrive in a whimsical, printed gift box with a natural raffia ribbon. Smaller items will arrive in either a red or navy drawstring velvet gift pouch. Larger items will be wrapped in matching gift wrap paper with a natural raffia ribbon.

Gift Certificates

Gift Certificates make outstanding gifts for friends, family or loved ones and can be redeemed for any product in the NPR Shop. To purchase, please call us at 1-888-677-3472.

Gift Certificates are:
* Available in any denomination
* Delivered either electronically or by US Mail
* Redeemable online or by phone to 1-888-677-3472
* E-mail certificates arrive within one business day
* Mailed certificates arrive in 7-10 business days

The fine print:
* Gift certificates are fully transferable, but not replaceable and are not redeemable for cash.
* Gift certificates expire one year from the date of issue except where prohibited by law.
* Gift certificates are not subject to shipping and handling or sales tax when purchased. However, merchandise purchased using a gift certificate is subject to shipping and handling and sales tax, where applicable.
* Although gift certificates and other NPR Shop merchandise may be purchased in the same order, multiple certificates must be purchased individually.


Contact Us

Still need help?

Email us at shopkeeper@npr.org or call us at (888) 677-3472 to place your order by phone. Our Customer Care Center is open 24 hours per day, seven days per week.